Correspondence, documentation requests, and general enquiries are handled from the Jakarta production office. Response time is typically one to two business days.
Signed batch reports from the independent laboratory are available on request. Please include the lot number from the product packaging in your enquiry form submission. Reports are issued as PDF documents.
Ingredient origin summaries, covering named-region sourcing information and supplier food-grade processing confirmation, are available to registered stockists and distribution partners on written request.
Distribution and stockist enquiries for the Indonesian market are handled directly from the Jakarta facility. Select "Stockist / Distribution" in the enquiry type field of the contact form and provide details of your retail or distribution operation.
We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements. Erkavo does not provide individual nutritional assessments or personal consultation services via this contact channel. Erkavo products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification.