Privacy Policy

This Privacy Policy describes how Erkavo ("we", "us", "our") collects, uses, stores, and discloses personal data obtained from visitors to our website and from customers who interact with our services. It applies to all personal data processed in connection with the operation of the Erkavo website at erkavo.info and associated web properties.

The data controller is: Erkavo, Jl. Senopati No. 56, 12190 Jakarta, Indonesia. For all privacy-related enquiries, contact us at [email protected] or by telephone at +62 21 9582 7036 during office hours Monday to Friday, 09:00–18:00 WIB.

By accessing and using the Erkavo website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms set out in this document, please discontinue use of the website.

We collect personal data in the following categories and for the following primary purposes:

We do not collect sensitive personal data such as health information, identity numbers, payment card details, or biometric data through this website. Contact form submissions are limited to name, email address, enquiry type, and a free-text message field.

Erkavo processes personal data on the following legal bases:

• Consent: Where you have provided explicit consent for the use of non-essential cookies or for receiving informational communications from Erkavo.
• Contractual necessity: Where processing is required to respond to a contact form submission or fulfil a documentation request made by you.
• Legitimate interests: Where Erkavo has a legitimate interest in processing data for website security, fraud prevention, or aggregate usage analytics, provided such interests are not overridden by your rights.
• Legal obligation: Where processing is required to comply with applicable Indonesian law or regulatory authority requirements.

Personal data collected via the contact form is retained for a period of twenty-four (24) months from the date of submission, after which it is securely deleted unless a longer retention period is required by applicable law or ongoing correspondence with the submitting party.

Technical and usage data collected via cookies and server logs is retained for a maximum of thirteen (13) months. Aggregated and anonymised usage data that cannot be attributed to an individual may be retained indefinitely for analytical purposes.

Cookie consent records, documenting the consent choices made by website visitors, are retained for a period of twelve (12) months to allow verification of consent status.

Erkavo does not sell, rent, or trade personal data to third parties for commercial purposes. We may share personal data with the following categories of recipients where strictly necessary:

• Hosting and infrastructure providers: Server and web-hosting services that process data on our behalf under data-processing agreements.
• Analytics services: Third-party web analytics tools used under cookie consent, processing anonymised or pseudonymised usage data.
• Regulatory authorities: Government or regulatory bodies in Indonesia where disclosure is required by law.

Where data is transferred to processors located outside Indonesia, Erkavo applies appropriate safeguards consistent with applicable data protection law, including contractual data-processing agreements that impose obligations equivalent to those applicable domestically.

Subject to applicable law, you may exercise the following rights with respect to your personal data held by Erkavo:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data where no legal basis for continued retention exists.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected]. We will respond within thirty (30) calendar days. Identity verification may be required before we process your request.

Erkavo implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission via HTTPS, server access controls, and restricted internal access to contact form submissions.

No method of electronic transmission or storage is entirely secure. Erkavo cannot guarantee absolute security of data transmitted to or stored on our systems. In the event of a data breach that poses a risk to individuals, we will notify affected parties and applicable authorities in accordance with legal requirements.

The Erkavo website uses cookies to maintain session preferences and gather anonymous usage data. A cookie consent banner is displayed on first visit, and you may adjust your preferences at any time using the Cookie Settings link in the website footer or by visiting our Cookie Policy.

Refusing or withdrawing consent for non-essential cookies will not affect your ability to access and use the core content of the Erkavo website.

Erkavo products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. No personal data collected via this website is used to infer, record, or process health status, conditions, or wellness information relating to any individual.

Erkavo reserves the right to update this Privacy Policy at any time. Revisions are identified by a revision number and the date of last update shown at the top of this document. Continued use of the website following a revision constitutes acceptance of the updated terms.

For all privacy-related enquiries, contact: [email protected] or by post at Jl. Senopati No. 56, 12190 Jakarta, Indonesia.